If you purchased a machine, you are AUTOMATICALLY covered for support fixing the machine, or if anything goes wrong, and troubleshooting mechanical issues.
If you need support tuning your part, this is a fantastic package to get you on the fast-track with our experts -- whether you need a video chat, phone call, or email support, we've got your back!
Just need help optimizing a part? Figuring out settings for printing in a specific material? We're here to help! Book a one-time consultation call, and we'll dump our knowledge to help you get your parts into production.
Our Tactical Support package covers the essential calls for learning your 3D printer -- 2 hours of phone time with our expert technicians, each month, as well as elevated email support for anything you may need.
This applies to you if:
You have never printed advanced Polymers like PEEK, ULTEM™
Need Help Learning Slicer Software
Want expert advice to optimize your parts
Slicer Consulting Calls: Included
Email Support: Included
Software Updates: Free
Part Consultations: Included
Our One-Time Consultations are for getting your part to work -- on any of the machines we sell. Not only do we slice your part for you, but we provide a video walkthrough of why we selected the settings we did, and the different results throughout the tuning process.
This is for you, if:
You are on a tight timeline and need to tune your prints without learning the software to an expert level
You could use a boost of knowledge from our team to get your part optimized and dialed-in for your printer and specific material.
You need to optimize parts, but don't know the best way
You are struggling with the high-temp filaments and need a guiding hand and walkthrough
You want to expand your knowledge with one-on-one consulting with our engineers
Email details with diagrams for part optimization, if needed
Slicer profile specifically for your Part / Material
FFF Profile for Simplify3D
Factory file for Simplify3D
Video walkthrough - how we tuned, what we used, and why we used it
Follow-ups as needed for your project
Our Part Design Optimization Consultations are for optimizing part geometry, to print stronger, in less time, with greater chances of success.
Essentially, most parts are designed for Injection Molding or CNC. In FDM 3D Printing, parts can be altered slightly for dramatic results - faster print times, higher strength, and little to no supports, meaning less post-processing and cleanup.
If you have a part which, this
You need to optimize part geometry for FDM process
Your parts are complex, and you want to scale production in FDM
You want to expand your knowledge with one-on-one consulting by our engineers
Email details with diagrams for part optimization
Video walkthrough - detailed part analysis and changes