If you purchased a machine, you are AUTOMATICALLY covered for support fixing the machine, or if anything goes wrong, and troubleshooting mechanical issues.
If you need support tuning your part, this is a fantastic package to get you on the fast-track with our experts -- whether you need a video chat, phone call, or email support, we've got your back!
Just need help optimizing a part? Figuring out settings for printing in a specific material? We're here to help! Book a one-time consultation call, and we'll dump our knowledge to help you get your parts into production.
Our Basic Troubleshooting and Support package covers the essential calls for learning your 3D printer -- 2 hours of phone time with our expert technicians, each month, as well as elevated email support for anything you may need.
This applies to you if:
You have limited experience 3D printing
Need Step-by-Step Help Learning Slicer Software
3D Model Design Optimization
Techniques for High-Temp FDM
Slicer Consulting Calls: 2 hours
Email Support: Included
On-Site Maintenance & Support: Standard Pricing
Non-Consumable Spares: Standard Pricing
Consumable Spares: Standard Pricing
Software Updates: Free
Our Standard Training & Support package covers the essential calls for learning your 3D printer -- 5 hours of phone time with our expert technicians, each month, as well as elevated email support for anything you may need.
This applies if you:
You have some experience 3D printing
Require Advanced Slicing Techniques
3D Model Design Optimization
Advanced Techniques for High-Temp FDM
Consulting Calls: 5 hours
Email Support: Priority
On-Site Maintenance & Support: Standard Pricing
Non-Consumable Spares: 5% Discount
Consumable Spares: 5% Discount
Software Updates: Free
Our Advanced Training R&D package covers the essential calls for learning your 3D printer -- Unlimited phone time with our expert technicians, each month, as well as elevated email support for anything you may need.
This applies if you:
Your projects are highly advanced and complex
Custom Toolpath Generation & Testing
Advanced 3D Model Design Optimization
Advanced Techniques for High-Temp FDM
Consulting Calls: Unlimited
Email Support: Highest Priority
On-Site Maintenance & Support: 10% Discount
Non-Consumable Spares: 10% Discount
Consumable Spares: 10% Discount
Software Updates: Free
Our One-Time Consultations are for getting your part to work -- on any of the machines we sell. Not only do we slice your part for you, but we provide a video walkthrough of why we selected the settings we did, and the different results throughout the tuning process.
This is for you, if:
You are on a tight timeline and need to tune your prints without learning the software to an expert level
You could use a boost of knowledge from our team to get your part optimized and dialed-in for your printer and specific material.
You need to optimize parts, but don't know the best way
You are struggling with the high-temp filaments and need a guiding hand and walkthrough
You want to expand your knowledge with one-on-one consulting with our engineers
Includes:
30 minute initial consultation
Email details with diagrams for part optimization, if needed
Slicer profile specifically for your Part / Material
FFF Profile for Simplify3D
Factory file for Simplify3D
Video walkthrough - how we tuned, what we used, and why we used it
1-hour follow-up consultation
Follow-ups as needed for your project
Our Part Design Optimization Consultations are for optimizing part geometry, to print stronger, in less time, with greater chances of success.
Essentially, most parts are designed for Injection Molding or CNC. In FDM 3D Printing, parts can be altered slightly for dramatic results - faster print times, higher strength, and little to no supports, meaning less post-processing and cleanup.
If you have a part which, this
You need to optimize part geometry for FDM process
Your parts are complex, and you want to scale production in FDM
You want to expand your knowledge with one-on-one consulting by our engineers
Includes:
30 minute initial consultation
Email details with diagrams for part optimization
Video walkthrough - detailed part analysis and changes
Follow-ups as-needed for your project
